The purpose of the study:The purpose of the study is to explore the needs of users using air cargo services, the problems they face and opportunities for service improvement. This study aims to find out how important fast delivery, security and additional services are to users.

Air freight services play an important role in global trade as they ensure fast and safe delivery. For perishable goods, valuable goods or goods that need to be delivered urgently, air transport is the best solution. Users value speed and security, but face problems with customs procedures, cargo size restrictions and high prices.