The purpose of the study:The purpose of this study is to explore the requirements and expectations of users of rail freight services. The study aims to analyze the main challenges faced by the users, the benefits of the services, and how the service system can be improved.

Rail Freight Services: User Requirements and Ways for Improvement

Rail freight services are important to many companies as a cheap and safe way to transport bulk cargo. Among the users, the advantages of low price, cargo safety and long-distance delivery of large cargoes are highlighted. However, some users face difficulties with delivery delays and customs procedures. In order to improve the quality of service, it is required to increase speed, introduce technological monitoring systems, and ensure environmental safety. The sustainability of rail transport services and their improvement with modern technologies will increase their future competitiveness.