Shipping by Sea: User Issues and Opportunities for Service Improvement

The purpose of the study:The purpose of this study is to investigate the main problems faced by users of sea freight and also to determine how services can be improved. The focus is on shipping delays, customs procedures, and cargo security.

Shipping by Sea: Problems and Solutions

Shipping by sea is one of the main means of international trade, and it allows the delivery of large volumes of goods over long distances at low cost. However, this process can cause various problems. Weather conditions and delays at ports are some of the main issues that extend the delivery time. Customs procedures and proper paperwork can be time-consuming and complicated. Users also face challenges related to cargo security, container selection, and cargo placement. To solve these problems, it is necessary to simplify and improve services, as well as to introduce real-time cargo tracking systems. Improving the quality of sea freight services will increase their efficiency in the future.